terms & conditions

Penny Bird Photography Contract

Please read these terms and conditions carefully before booking your session, accepting an estimate, or making any payment. By booking a session, you agree to these terms on behalf of all participants in your party.

1. Booking a Session

  • By phone: Contact Penny Bird at +44 (0)7903 188611 to book your session. Upon booking, you will receive an estimate or an invoice for part or full payment.

  • Online: Free discovery Zoom calls are available to help you decide if you would like to work with Penny Bird. These are no obligation meetings offered to help you decide if you have found a photographer you like, can relate to, and trust.

2. Cancellation, Rescheduling, and Force Majeure

  • Cancellation and rescheduling: The session fee is non-refundable but Penny Bird will reschedule your session date at no extra cost if you give more than three weeks notice. If you need to reschedule for a second time there will be a £50 administration charge.

  • Force majeure: If Penny Bird cancels or alters your session due to circumstances beyond her control (e.g., illness, severe weather, or equipment failure), you will receive a full refund of any session fee paid.

3. Prices

  • Prices are fixed until March 31st each year and may increase annually based on inflation.

4. Health and Safety

  • Infectious diseases: Please follow current Government Public Health advice. Clients visit the studio at their own risk.

  • Supervision: Clients are responsible for the safety of young people, animals, or pets at the session. A responsible adult must supervise these individuals. Penny Bird has a pet at her home, so please inform her of any allergies when booking.

5. Insurance

  • Penny Bird maintains public liability and professional indemnity insurance. In the unlikely event of photographic failure or contract cancellation, liability is limited to the total value of the contract.

6. Photoshoot Guidelines

  • Artistic licence: Penny Bird has artistic discretion over the poses, locations, and the number of photographs taken. While client requests will be considered, Penny Bird’s judgment is final.

  • Weddings and events:

    • Clients must provide a list of formal photographs, including names and relationships. A designated person should coordinate these photographs.

    • The final content of images is at Penny Bird’s discretion, and she is not liable for restrictions imposed by ceremony officials or venue management.

7. Delivery of Photographs

  • Copyright: Penny Bird retains copyright on all images and may use them in her portfolio, advertising, or publications unless you provide written refusal.

  • Licensing: Upon full payment, you receive a license for unlimited use of the images for your personal or business purposes worldwide. This does not include resale or competition use. Please credit Penny Bird when using images on social media or in publications.

  • Selection and retouching: Penny Bird selects and edits images to meet her artistic standards. No unedited images or RAW files will be provided. Standard retouching is included; more complex requests will incur additional charges.

  • Galleries and digital files:

    • Selected images will be delivered via an online link within 48 hours to 14 days after the session.

    • If your session fee does not include images, you will receive an online gallery to view and purchase images. The gallery is available for 12 months. Renewing the gallery for another period incurs a £50 administration fee.

    • Digital files are stored for at least 12 months. If files are lost, damaged, or destroyed beyond Penny Bird’s control, liability is limited to a refund of fees paid.

8. After Service

  • Lost digital files: If you lose your files, you can request them from Penny Bird. Within six months of the contract date, the files will be provided at no additional cost. After six months, a £50 administration fee applies.

  • Changes to digital files: Requests for resizing, detailed editing, or additional images after six months will incur a minimum £50 administration fee and added editing charges.

  • Complaints: If you are dissatisfied with any aspect of the service or products, notify Penny Bird in writing within seven days of the photoshoot or within two days of receiving your digital files.

9. Privacy Policy

  • Data collection: Penny Bird collects data necessary for contract performance and legal obligations. Data may be collected through online booking, social media, email, or phone contact.

  • Data use: Information is used to understand client needs, deliver services, and improve products. Data is safeguarded according to current legislation and will be deleted after 6 to 10 years.

  • Security breach: Clients will be notified promptly in the event of a security breach.

10. Governing Law

  • This contract is governed by English Law, and disputes will be subject to the jurisdiction of the English Courts.